Having Issues with my NAS. Shares missing, WebUI broken.

[Woodani]

Hi,

Sorry for the delay in response. It was my wife's birthday this weekend so I have been busy.

I was finally able to test the browser problem with my laptop. The webgui was working fine in both firefox and chrome on my laptop. My laptop is also running windows 10 the same as my desktop.

I started firefox in safe mode and it still had the same issue. The only antivirus I am running on my desktop is the built in windows antivirus. Do you still want me to disable it and see if that makes a difference?

[Jocko]

Hi

So I am a bit disappointed because I believed the addon issue may be a serious explanation.
About your antivirus, it is the same program on both hosts ? If not then I think it is not the explanation. Please to note for testing it is only the web guard service you have to disable temporarily.

last thing, you may try before upgrading again the fw is:
- close all browser windows
- run this command

Code: Select all

sed -rie "s/.*BROWSERCACHE.*/define\('BROWSERCACHE','?v=182-test01'\);/g" /etc/inc/global_defs.inc

Check carefully the syntax before validating it.
- open again a browser window and see if you still have your issue

[Woodani]

I issued the command you posted. I'm not sure if it completed successfully or not. There was no response from the terminal. It may still be running in the background if it doesn't complete instantly. I checked with Firefox right after I issued the command and the problem was still there.

[Woodani]

Sorry, About the Antivirus, they are not the same. The laptop I was using is one from work and it is running a version of bitdefender on it. You want me to disable the web guard in windows defender and see if that makes a difference on my PC?

Thanks.

[Jocko]

Hi,

Yes, there is no output with my command, it edits a file to force the browser to reload all cached files

About the Antivirus, they are not the same. The laptop I was using is one from work and it is running a version of bitdefender on it. You want me to disable the web guard in windows defender and see if that makes a difference on my PC?

You can forget this suggestion. if you have two different programs then it is not the explanation

Before upgrading again the firmware, I just want to deepen more the issue. if you have this warning

Code: Select all

uncaught TypeError: this.dataSource is undefined

This means the web-interface failed to load the xml file related with the selected menu or failed to parse it. So the required environment is not initialized and you get some more errors when the js code tries to create some graphic objects.

So my idea is there is an error on the XHR requests which explains also the dictionary issue.
However it seems a menu is rightly loaded. You posted a screen capture of the file shares menu but you did it when you lost your shares settings and then no share were listed. So can you load again this menu and see if the share table is displayed.

Other point, can you post a screen capture like this one:

FF-console.jpg

So
- load the web-interface and open the developer tools window
- clean the console and with filter only the messages such as error, debug, xhr and request
- reload the web-interface
and then make a screen capture of the console

[Woodani]

Hi,

I just want to clarify and make sure we are on the same page and there is no confusion. The issue with the webui is only effecting my desktop and only in firefox and chrome. My laptop does not have the issue and I've since also tested with my wife's desktop and her pc does not have the issue either. Just wanted to make sure that wasn't confused in my previous post.

Here is a screenshot of the shares menu in firefox. It does not show my shares.

$matches[2]

Here is a screenshot of the share menu in edge. It shows the shares properly.

$matches[2]

Here is a screenshot of the developer console in firefox.

2020-12-16 16_51_07-Settings.png

Also when I upload these screenshots to this forum it limits me to a size of 1000x700p hurting the quality of them quite a bit. Is there a way for me to upload them in a higher resolution or would you prefer I upload them to an image hosting site and post links instead?

[Jocko]

It is enough.

First you have an issue with the font "Open sans". It is a known issue with FF:https://stackoverflow.com/questions/35206815/font-loading-error-downloadable-font-kern-too-large-subtable-table-discardedand Mozilla won't fix it. But it is not a related issue with the fw interface as we do not use it.
So an extension should use it or you set it as a default font in the FF settings. Anyhow that does not explain your issue.

I noticed a short load time on the xmlDictionary.xml request (too short). Please to check all xhr request; So from the dev console, click on a xhr line and look at the response content, like this for example:

xhr-examine.jpg

You should not see an error message here. If you find one, please to post the screen capture

on the xmlDictionary.xml request, examine also the headers tab, the response size should be around 44k and the response should contain 22 lines

[Woodani]

Hi,

Here is a screenshot of the only error I saw in xhr response.

$matches[2]

I really don't think that is clear enough to read after I resized it. Here is a link to the full sized image.
https://i.imgur.com/M7wPddd.png

Here is a screenshot of the xmlDictionary.xml request headers.

2020-12-18 22_02_04-FVDWSL-BASE - WindowTitle — Mozilla Firefox.png

Looks like my response was 320 B and I don't see how many lines it is unless it is the length at 382.

[Jocko]

Hi

Thank you for the post but I am sorry it won't be useful because you loaded directly the xhr request (eg. by asking for loading it again in a new tab from the dev tools window). So it is why you got the error "Admin server: Not valid request".
You have to examine its content when it is loaded by the web-interface itself

[Woodani]

Hi,

Sorry but I can't quite figure out what you mean. Do you care to clarify?

Thanks.