Blue blinking light then 2 red lights and then nothing

Blue blinking light then 2 red lights and then nothing

Postby prufa » Thu Jan 02, 2020 11:44 pm

My Lacie Cloudbox won't boot, it has been running FVDW-SL firmware 24/7 for 2 years and now all of a sudden it doesn't boot. I can't see the Cloudbox when I open the web interface for the router.
If I reboot the device it blinks blue light for maybe 30 - 60 seconds and then it blinks two red lights and then there is no led light and nothing happens. Anyone know how I can figure out what's wrong ?
prufa
 
Posts: 18
Joined: Fri Jul 07, 2017 11:04 am

Re: Blue blinking light then 2 red lights and then nothing

Postby Jocko » Thu Jan 02, 2020 11:47 pm

Hi

I just sent you a pm about an issue with your email address. Please to fix it

Jocko
Jocko
Site Admin - expert
 
Posts: 11558
Joined: Tue Apr 12, 2011 4:48 pm
Location: Orleans, France

Re: Blue blinking light then 2 red lights and then nothing

Postby prufa » Thu Jan 02, 2020 11:55 pm

Jocko wrote:Hi

I just sent you a pm about an issue with your email address. Please to fix it

Jocko


Hi Jocko, I was just replying to your pm.
prufa
 
Posts: 18
Joined: Fri Jul 07, 2017 11:04 am

Re: Blue blinking light then 2 red lights and then nothing

Postby Jocko » Fri Jan 03, 2020 12:23 pm

I think there is an error on the boot sequence.
prufa wrote:If I reboot the device it blinks blue light for maybe 30 - 60 seconds and then it blinks two red lights and then there is no led light and nothing happens.
As this step is done at the end on the boot script that would mean at least the bootloader detects your disk and runs the boot script.

So you need to use the fvdw-sl console and post the outputs.

You have to run the action "Load standalone kernel" to get a telnet access on the nas. (https://plugout.net/viewtopic.php?f=7&t=3086)
Please to read this topic if you have some connect issues: https://plugout.net/viewtopic.php?f=7&t=2645
(For a Cloudbox you need to use the kirkwood standalone kernel version)

When you are connected do:
Code: Select all
mkdir /sda7 /sda1 /sda2
mount /dev/sda7 /sda7
cat /sda7/boot.log
ls /sda7/lacie-boot

mount /dev/sda1 /sda1
cat /sda1/boot.log
ls /sda1

mount /dev/sda2 /sda2
cat /sda2/boot.log
ls /sda2
Jocko
Site Admin - expert
 
Posts: 11558
Joined: Tue Apr 12, 2011 4:48 pm
Location: Orleans, France

Re: Blue blinking light then 2 red lights and then nothing

Postby prufa » Fri Jan 03, 2020 2:56 pm

Jocko wrote:I think there is an error on the boot sequence.
prufa wrote:If I reboot the device it blinks blue light for maybe 30 - 60 seconds and then it blinks two red lights and then there is no led light and nothing happens.
As this step is done at the end on the boot script that would mean at least the bootloader detects your disk and runs the boot script.

So you need to use the fvdw-sl console and post the outputs.

You have to run the action "Load standalone kernel" to get a telnet access on the nas. (https://plugout.net/viewtopic.php?f=7&t=3086)
Please to read this topic if you have some connect issues: https://plugout.net/viewtopic.php?f=7&t=2645
(For a Cloudbox you need to use the kirkwood standalone kernel version)

When you are connected do:
Code: Select all
mkdir /sda7 /sda1 /sda2
mount /dev/sda7 /sda7
cat /sda7/boot.log
ls /sda7/lacie-boot

mount /dev/sda1 /sda1
cat /sda1/boot.log
ls /sda1

mount /dev/sda2 /sda2
cat /sda2/boot.log
ls /sda2


Thank you so much, I will try to do this tonight, I will send the output here.
I really appreciate your help!
prufa
 
Posts: 18
Joined: Fri Jul 07, 2017 11:04 am

Re: Blue blinking light then 2 red lights and then nothing

Postby prufa » Sat Jan 04, 2020 12:21 am

Here is the output from these commands you posted:

Code: Select all
root@fvdw-sta-kirkwood:/ # mkdir /sda7 /sda1 /sda2
root@fvdw-sta-kirkwood:/ # mount /dev/sda7 /sda7
root@fvdw-sta-kirkwood:/ # cat /sda7/boot.log
start boot log
detect and set platform
cloudbox
kirkwood
UIMAGE-466-KIRKWOOD-45
Current kernel: 4.14.133 #1 PREEMPT Wed Jul 17 14:46:56 CEST 2019
cloudbox
 mount dev/pts
update dev nodes
booting using sda1 file system...
else loop1 finished
rcS finished
root@fvdw-sta-kirkwood:/ # ls /sda7/lacie-boot
sda1boot

Code: Select all
root@fvdw-sta-kirkwood:/ # mount /dev/sda1 /sda1
root@fvdw-sta-kirkwood:/ # cat /sda1/boot.log
start boot log
is a physical machine
detect and set platform
cloudbox
kirkwood
UIMAGE-414133-KIRKWOOD-1
Current kernel: 4.14.133 #1 PREEMPT Wed Jul 17 14:46:56 CEST 2019
cloudbox
kirkwood
 mount dev/pts
update dev nodes
booting using sda1 root file system...
enable IP forwarding...
run udevstart to update dev nodes when necessary
inserting kernel modules:
modprobe: module 'iscsi_trgt' not found
start buttons control daemon
device = cloudbox
source = buttons-cloudbox
buttons-nwsp2 daemon started
Tue Nov 29 01:45:05 UTC 2033
create temporary passwd file
create temporary group file
set samba environment for version 3.0.37
configure loopback network interface
setting reboot and standby
cloudbox
rebootd-cloudbox
cloudbox
standbyd-cloudbox
starting php based setup routines step 1
 * Initialize the volatile db file...    [ OK ]
 * Starting udevd...                                     [ OK ]
 * Found database configuration file...  [FAIL]
 database corrupt !
Loading the bak copy of the database !
 * Updating Disks database...                    [ OK ]
 * Starting mount of volumes...
 * Finishing mount of volumes...                 [ OK ]
 * Generating Hosts File...                      [ OK ]
 * Configuring System Hostname...                [ OK ] 
 * Configuring LAN interface... cannot start udhcpc process.
 * Initializing Timezone...                      [ OK ]
 * Starting web server...
Warning: Invalid argument supplied for foreach() in /etc/finc/sysfunc_password_configure.finc on line 24
                                 [ OK ]
 * Starting mount of internal USB ...
 * Finishing mount internal USB ...      [ OK ]
 * Configuring Disks...                                  [ Fail ]
 * Configuring Samba...                                  [ OK ]
 * Configuring System Users...
        Root password: use default password
        Set users, linux and samba accounts      [ OK ]
 * Starting Fvdw-sl Discovery Daemon...  [ OK ]
start rpcbind service
starting php based setup routines step 2
 * Starting dropbear...                                  [ OK ]
 * Kill temporary dropbear...                    [ OK ]
starting php based setup routines step 3
 * Starting daemon update Hosts File...  [ OK ]
 * Starting mount of remote shares...
 * Finishing mount shares...                     [ OK ]

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starting php based setup routines step banner


*** fvdw-sl NAS firmware
    This is fvdw-sl version: fvdw-sl 18.1
    built on: July 29 2019

    LAN IP address: 127.0.0.1 (static)

    Port configuration:

    LAN   ->
php based setup routines finished
web permission on resolv.conf
set device tuning for dms performance
move smbd en nmbd db files away from ram disk to prevent hanging samba server
LED settings
else loop1 finished
rcS finished
root@fvdw-sta-kirkwood:/ # ls /sda1
bin              clunc            lacie-boot       mail             opt              rw_fs            sys
bin_cab          dev              lib              mnt              postupgrade.log  sbin             tmp
boot             direct-usb       linuxrc          msg.log          proc             sda7-tmp         usr
boot.log         etc              lost+found       nowhere          root             share            var

Code: Select all
root@fvdw-sta-kirkwood:/ # mount /dev/sda2 /sda2
root@fvdw-sta-kirkwood:/ # cat /sda2/boot.log
cat: can't open '/sda2/boot.log': No such file or directory
root@fvdw-sta-kirkwood:/ # ls /sda2
bin         boot        dev         etc         linuxrc     mail        opt         root        share       usr
bin_cab     clunc       direct-usb  lib         lost+found  nowhere     proc        sbin        sys         var
root@fvdw-sta-kirkwood:/ #


I mounted also sda8 and I can see all my files, so the disk seems to be OK that's really good news :)
prufa
 
Posts: 18
Joined: Fri Jul 07, 2017 11:04 am

Re: Blue blinking light then 2 red lights and then nothing

Postby Jocko » Sat Jan 04, 2020 12:09 pm

Thank you for these outputs.

Now you know where is the issue
Code: Select all
 * Found database configuration file...  [FAIL]
 database corrupt !
Loading the bak copy of the database !
So You have a corrupted database and the firmware tries to use a backup database.
I think the content of this backup is not fully supported by the firmware (some data are missing) and for example the firmware fails to configure the nas iface
Code: Select all
 * Configuring LAN interface... cannot start udhcpc process.
Then you can not get any access on it !

Now we need to investigate on the nas database side. So need more outputs:
Code: Select all
mkdir /sda5
mount /dev/sda5 /sda5
ls -al /sda5/etc


Please to send me by pm (as the database may contain some personnal data) all files beginning by nas_conf_db.*

To get them on your laptop do
Code: Select all
tftp -g -r nas_conf_db.xml ip-of-your-laptop
repeat it for all extensions
The files will be stored in the folder tftp of your laptop
Jocko
Site Admin - expert
 
Posts: 11558
Joined: Tue Apr 12, 2011 4:48 pm
Location: Orleans, France

Re: Blue blinking light then 2 red lights and then nothing

Postby prufa » Sat Jan 04, 2020 1:13 pm

Hi Jocko, thank you so much, unfortunately when I try these commands I get the following:

root@fvdw-sta-kirkwood:/ # mkdir /sda5
root@fvdw-sta-kirkwood:/ # mount /dev/sda5 /sda5

mount: mounting /dev/sda5 on /sda5 failed: Function not implemented


Also get this when trying to get the conf file

root@fvdw-sta-kirkwood:/ # tftp -g -r nas_conf_db.xml 192.168.1.13
tftp: server error: (1) File not found

Is it possible for me to copy my files from sda8 to my laptop for example and do a reinstall of the firmware ? :)
I do have all of the critical files backed up but it would save me some time to get the rest of the files :)
prufa
 
Posts: 18
Joined: Fri Jul 07, 2017 11:04 am

Re: Blue blinking light then 2 red lights and then nothing

Postby Jocko » Sat Jan 04, 2020 1:52 pm

prufa wrote:root@fvdw-sta-kirkwood:/ # mount /dev/sda5 /sda5

mount: mounting /dev/sda5 on /sda5 failed: Function not implemented
That would mean there is an issue on sda5 partition (corrupted fs ?)

So you can try this
Code: Select all
cd /
fvdw-sl-programs

Select the option "Upload and extract glibc mini and tools" and check fs on sda5
Code: Select all
e2fsck -y /dev/sda5


Then try again to mount sda5
Code: Select all
mount /dev/sda5 /sda5
ls -al /sda5/etc


About tftp command I made an error, before retrieving the files you need to change the current directory
Code: Select all
cd /sda5/etc
tftp -g -r nas_conf_db.xml ip-of-your-laptop
Jocko
Site Admin - expert
 
Posts: 11558
Joined: Tue Apr 12, 2011 4:48 pm
Location: Orleans, France

Re: Blue blinking light then 2 red lights and then nothing

Postby prufa » Sat Jan 04, 2020 2:17 pm

Thank you sda5 mounted now. But it's weird I can't find the conf file.
I still get the same error when trying the tftp command while I'm in /sda5/etc but I can't see the file there.

Code: Select all
root@fvdw-sta-kirkwood:/ # ls -al /sda5/etc
total 44
drwxrwxr-x    4 root     999           4096 Nov 19 14:50 .
drwxrwxr-x    9 root     999           4096 Dec 13  2032 ..
-rw-------    1 root     root           114 Sep 14  2019 .loginplugout
-rw-r--r--    1 nobody   nobody           0 Aug 12  2019 bootscripts.db
drwxr-xr-x    2 root     root          4096 Jun 26 23:41 dropbear
-rw-r--r--    1 nobody   nobody        1734 Aug 13  2019 install-firmware.log
-rw-r--r--    1 nobody   nobody         117 Sep 30  2019 mailfvdw-sl.conf
-rw-r--r--    1 root     root           146 Sep 30  2019 mdadm.conf
-rw-r--r--    1 root     root           150 Sep 30  2019 mdadm.confe
-rw-rw-rw-    1 nobody   nobody        1046 Oct 28  2019 nas_ext_hdd_db.xml
-rw-r--r--    1 root     root            40 Oct  3  2009 ntp.conf
drwxrwxrwx    2 root     root          4096 Aug 13  2019 ssl


root@fvdw-sta-kirkwood:/sda5/etc # tftp -g -r nas_conf_db.xml 192.168.1.13
tftp: server error: (1) File not found


Edit: After looking back I saw the file when I typed it in first, but after running the TFPT command the file is no longer found. It seems before I ran this tftp command it was there. I'm not sure why it disappears after running this command. It's not in the TFTP folder on the laptop. and I got the File not found error when I ran it first.

I also tried the tftp command on another file on /sda8 which was a .txt file I already have backed up, and I got the same error and after that command that file has also disappeared.
prufa
 
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