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I get this message when I try to update my Lacie nwsp2 (current FW fvdw-sl 18.2 patched)

=> Firmware upgrade step 1 started:
Search firmware version information for nwsp2 ...
Failed to get firmware version from [http://plugout.net]
Error 100

Maybe you can give me some advice on what I missed

Hi

Error code 100 means the firmware failed to detect what firmware version must be installed according with the platform type.

So can you post

Code: Select all

cat /etc/platform
grep -E 'family|platform'  /etc/nas_conf_db.xml
cat /etc/patch_log
cat /tmp/fvdw-sl_last_version.txt

Hi,

thank you for your quick reply - attached the requested information

Code: Select all

root@showcenter:/ # cat /etc/platform
nwsp2
root@showcenter:/ # grep -E 'family|platform'  /etc/nas_conf_db.xml
                <platform>nwsp2</platform>
                <family>kirkwood</family>
root@showcenter:/ # cat /etc/patch_log
[2024-11-06 19:57:44]   shell|shell     fvdw-sl 18.2    nwsp2   /fvdw-sl-18-2-patch05-10feb2022.zip(18-2-patch05.sh)    OK
root@showcenter:/ # cat /tmp/fvdw-sl_last_version.txt
cat: /tmp/fvdw-sl_last_version.txt: No such file or directory


Hi,

I created an empty file with the filename and tried the update again - now it worked

Thank you

Hi

This file is created as soon as you load the firmware interface or the fw upgrade menu.

So that would mean there was an issue (user permission) on the folder /tmp and after creating it manually the firmware updated it successfully later