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Web Explorer - Fail: can not retrieve the package, -99

https://plugout.net/viewtopic.php?f=30&t=2899

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Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Wed Jun 27, 2018 9:47 am
by Basajaun
Hi team,

i want to install server "Web Explorer" and i get this error message:

Fail: can not retrieve the package, -99

How could i fix this issue ?

Thanks in advance !!

Best regards

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Wed Jun 27, 2018 5:07 pm
by Jocko
Do you have also an error if you try to install other addons ?

with error -99, the firmware does not detect your session id after login in the headers.

This would mean curl php extension is not enabled :scratch :scratch :scratch

please to post
Code: Select all
php -m

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Thu Jun 28, 2018 5:43 am
by Basajaun
Good morning Jocko,

here you are

Code: Select all
root@Osiris:/ # php -m
[PHP Modules]
Core
ctype
curl
date
dom
ereg
exif
filter
gd
hash
iconv
json
libxml
mcrypt
openssl
pcre
PDO
pdo_sqlite
Phar
posix
Reflection
session
SimpleXML
sockets
SPL
SQLite
sqlite3
standard
tokenizer
xml
xmlreader
xmlwriter
Zend OPcache
zlib

[Zend Modules]
Zend OPcache


Yes, if i want to install other addon i get same message.

Thanks in advance !

Best regards

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Thu Jun 28, 2018 7:22 am
by Jocko
Hi Basajaun,

So there is an unknown error when the firmware tries to login.
Attached a small php to discover where is the issue.

Unzip the archive in the share 'fvdw' and run the command
Code: Select all
php ./direct-usb/fvdw/login.php
Post fully the output

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Thu Jun 28, 2018 7:56 am
by Basajaun
Hi Jocko,

here you are

Code: Select all
root@Osiris:/share/1000/fvdw # php login.php
resource(5) of type (curl)
string(8623) "HTTP/1.1 200 OK
Set-Cookie: clusterBAK=R1564869292; path=/; expires=Thu, 28-Jun-2018 09:02:43 GMT
Set-Cookie: cluster=R1649271321; path=/; expires=Thu, 28-Jun-2018 09:12:53 GMT
Set-Cookie: phpbb3_hy4o6_u=1; expires=Fri, 28-Jun-2019 07:55:46 GMT; path=/; domain=plugout.net; HttpOnly
Set-Cookie: phpbb3_hy4o6_k=; expires=Fri, 28-Jun-2019 07:55:46 GMT; path=/; domain=plugout.net; HttpOnly
Set-Cookie: phpbb3_hy4o6_sid=d62db563941d6d6eb6b8d3103df989e3; expires=Fri, 28-Jun-2019 07:55:46 GMT; path=/; domain=plugout.net; HttpOnly
Set-Cookie: phpbb3_hy4o6_u=6686; expires=Fri, 28-Jun-2019 07:55:46 GMT; path=/; domain=plugout.net; HttpOnly
Set-Cookie: phpbb3_hy4o6_k=; expires=Fri, 28-Jun-2019 07:55:46 GMT; path=/; domain=plugout.net; HttpOnly
Set-Cookie: phpbb3_hy4o6_sid=3b8c3ccf8393af590075bad4ab3f829c; expires=Fri, 28-Jun-2019 07:55:46 GMT; path=/; domain=plugout.net; HttpOnly
Date: Thu, 28 Jun 2018 07:55:46 GMT
Content-Type: text/html; charset=UTF-8
Transfer-Encoding: chunked
Server: Apache
X-Powered-By: PHP/7.0.30
X-IPLB-Instance: 802
Cache-Control: private, no-cache="set-cookie"
Expires: 0
Pragma: no-cache
Vary: Accept-Encoding
Accept-Ranges: none

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array(0) {
}
root@Osiris:/share/1000/fvdw #


Thanks in advance !

Best regards,

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Thu Jun 28, 2018 9:24 am
by Jocko
Ok basajaun

I found where is the issue.

Indeed the download script fails to detect the session id after login
Code: Select all
array(0) {
}

The current script does not find it because the header lines are not ordered as expected in the answer. I think this may happen because there are not the same parameters as mine sent by your ISP.

Please to note, you have the same issue if you try to upgrade the firmware.

As I detected some other members have a similar problem to download automatically some files from plugout, I believe it was also their issue.

So attached a tar ball to update the related script :
- store the file in the share fvdw
- run the command
Code: Select all
 tar -xf /direct-usb/fvdw/fvdw-sl-17-0-fix-headers-28jun2018.tar.gz -C /


Then try to download the wanted file (no need to restart or refresh your browser cache)

Note: if we release later another rollup patch for version 17.0, we will include these files

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Thu Jun 28, 2018 10:09 am
by Basajaun
Hi Jocko,

thanks a lot ! Now is ok !

Again thanks for your time and help.

Best regards,

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Sun Dec 23, 2018 8:11 pm
by bistels
Hi Jocko,

Please, reupload patch for 17v
THX.

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Sun Dec 23, 2018 8:22 pm
by Jocko
Hi bistels

Your issue is not an header problem (and please to note the rollup patch for version 17.0 contains this fix) but we changed download permissions on add-on package.
See https://plugout.net/viewtopic.php?f=7&t=2952

Re: Web Explorer - Fail: can not retrieve the package, -99

PostPosted: Mon Dec 24, 2018 5:06 pm
by bistels
Hi Jocko,

I PayPal to fvdw.

let me download addons please)
All times are UTC
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