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Login problem

PostPosted: Sun Mar 13, 2022 5:13 pm
by tanoccb
Hi.

Can't login at the firmware interface page of my Lacie Cloudbox, it says everytime "Fail: Bad plugout account (could not login)", therefore can't download any package (was trying to install plex). Can login here without problema with same account.

Help :please

Thanks!

Re: Login problem

PostPosted: Sun Mar 13, 2022 5:34 pm
by Jocko
Hi

I think the announcement title is explicit :pound
See: viewtopic.php?f=28&t=3532

Re: Login problem

PostPosted: Sun Mar 13, 2022 5:59 pm
by tanoccb
Hi, patch installed, nas rebooted.
But getting same login error. :sob

Re: Login problem

PostPosted: Sun Mar 13, 2022 6:56 pm
by fvdw
Did you enter your login credentials in the webintetface?
System management>setup>firmware interface

Re: Login problem

PostPosted: Sun Mar 13, 2022 7:12 pm
by Jocko
There is no Internet access on your NAS

According with our web server log, I detected no request from your nas since you downloaded the patch and when you posted your last message.

So check this point

Edit: in fact I detect no web request from your nas on today

Re: Login problem

PostPosted: Mon Mar 14, 2022 6:42 am
by tanoccb
Ok, there was a DNS error in the LAN Setup tab.

Now I can succesful login, thank you very much