seagate personal cloud dev/sda not found

[jordan883]

Hello
I want to ask
i am using srnc21 3tb but my hard drive is broken. then I use another hard drive size 250 gb.
when the firmware installation failed with the description /dev/sda not found.
how can i fix it?
thank you

[fvdw]

Srn21c is a seagate personal cloud, I will move this topic to the correct sub forum.
I assume you use the fvdw-sl console and standalone kernel for installation, is that correct?
If the installer cannot find sda then it means your harddisk must be defective. Does the disk spin up after the standalone kernel is loaded?

[jordan883]

yes that's right i use fvdw-sl console and standalone kernel for installation.
the hard drive spins after the standalone kernel is loaded.
What's the effect on the hard drive format, sir?
Previously the hard drive was a former Windows 7 OS and I haven't formatted it before using the fvdw-sl console.

[fvdw]

Two suggestions:

1. When running standalone kernel, what does this command gives as output

Code: Select all

fdisk -l

2. Can you post the output of this command

Code: Select all

dmesg

(The telnet window has option to copy output in telnet window)

[jordan883]

like this is the explanation

root@sg-armada-370-sta:/ # fdisk -l
root@sg-armada-370-sta:/ # dmesg
[ 0.000000] Booting Linux on physical CPU 0x0
[ 0.000000] Linux version 4.6.6 (root@fvdwsl-5big2.local) (gcc version 4.9.3 (GCC) ) #2 Thu May 31 16:10:51 CEST 2018
[ 0.000000] CPU: ARMv7 Processor [561f5811] revision 1 (ARMv7), cr=10c5387d
[ 0.000000] CPU: PIPT / VIPT nonaliasing data cache, PIPT instruction cache
[ 0.000000] Machine model: Seagate Personal Cloud (Cumulus, SRN21C)
[ 0.000000] Memory policy: Data cache writeback
[ 0.000000] On node 0 totalpages: 131072
[ 0.000000] free_area_init_node: node 0, pgdat c09d800c, node_mem_map dfb7a000
[ 0.000000] Normal zone: 1152 pages used for memmap
[ 0.000000] Normal zone: 0 pages reserved
[ 0.000000] Normal zone: 131072 pages, LIFO batch:31
[ 0.000000] CPU: All CPU(s) started in SVC mode.
[ 0.000000] pcpu-alloc: s0 r0 d32768 u32768 alloc=1*32768
[ 0.000000] pcpu-alloc: [0] 0
[ 0.000000] Built 1 zonelists in Zone order, mobility grouping on. Total pages: 129920
[ 0.000000] Kernel command line: console=ttyS0,115200 netconsole=6666@192.168.5.252/,6666@192.168.5.121/
[ 0.000000] PID hash table entries: 2048 (order: 1, 8192 bytes)
[ 0.000000] Dentry cache hash table entries: 65536 (order: 6, 262144 bytes)
[ 0.000000] Inode-cache hash table entries: 32768 (order: 5, 131072 bytes)
[ 0.000000] Memory: 508676K/524288K available (5812K kernel code, 261K rwdata, 1984K rodata, 1992K init, 410K bss, 15612K reserved, 0K cma-reserved)
[ 0.000000] Virtual kernel memory layout:
[ 0.000000] vector : 0xffff0000 - 0xffff1000 ( 4 kB)
[ 0.000000] fixmap : 0xffc00000 - 0xfff00000 (3072 kB)
[ 0.000000] vmalloc : 0xe0800000 - 0xff800000 ( 496 MB)
[ 0.000000] lowmem : 0xc0000000 - 0xe0000000 ( 512 MB)
[ 0.000000] modules : 0xbf000000 - 0xc0000000 ( 16 MB)
[ 0.000000] .text : 0xc0008000 - 0xc07a530c (7797 kB)
[ 0.000000] .init : 0xc07a6000 - 0xc0998000 (1992 kB)
[ 0.000000] .data : 0xc0998000 - 0xc09d9500 ( 262 kB)
[ 0.000000] .bss : 0xc09d9500 - 0xc0a3fe08 ( 411 kB)
[ 0.000000] NR_IRQS:16 nr_irqs:16 16
[ 0.000000] L2C: DT/platform modifies aux control register: 0x12086302 -> 0x1a086302
[ 0.000000] Aurora cache controller enabled, 4 ways, 256 kB
[ 0.000000] Aurora: CACHE_ID 0x00000100, AUX_CTRL 0x1a086302
[ 0.000000] Switching to timer-based delay loop, resolution 48ns
[ 0.000007] sched_clock: 32 bits at 20MHz, resolution 48ns, wraps every 103356786663ns
[ 0.000023] clocksource: armada_370_xp_clocksource: mask: 0xffffffff max_cycles: 0xffffffff, max_idle_ns: 91987540234 ns
[ 0.000292] Console: colour dummy device 80x30
[ 0.000310] Calibrating delay loop (skipped), value calculated using timer frequency.. 41.55 BogoMIPS (lpj=207773)
[ 0.000323] pid_max: default: 32768 minimum: 301
[ 0.000449] Mount-cache hash table entries: 1024 (order: 0, 4096 bytes)
[ 0.000459] Mountpoint-cache hash table entries: 1024 (order: 0, 4096 bytes)
[ 0.001082] CPU: Testing write buffer coherency: ok
[ 0.001315] Setting up static identity map for 0x8200 - 0x8258
[ 0.001607] mvebu-soc-id: MVEBU SoC ID=0x6710, Rev=0x1
[ 0.001736] mvebu-pmsu: Initializing Power Management Service Unit
[ 0.005449] VFP support v0.3: implementor 56 architecture 2 part 20 variant 9 rev 6
[ 0.005676] clocksource: jiffies: mask: 0xffffffff max_cycles: 0xffffffff, max_idle_ns: 19112604462750000 ns
[ 0.005783] xor: measuring software checksum speed
[ 0.100056] arm4regs : 919.600 MB/sec
[ 0.200060] 8regs : 772.000 MB/sec
[ 0.300056] 32regs : 882.000 MB/sec
[ 0.300064] xor: using function: arm4regs (919.600 MB/sec)
[ 0.300086] pinctrl core: initialized pinctrl subsystem
[ 0.300789] NET: Registered protocol family 16
[ 0.301270] DMA: preallocated 256 KiB pool for atomic coherent allocations
[ 0.301868] cpuidle: using governor ladder
[ 0.305982] sram soc:sa-sram: found no memory resource
[ 0.306004] sram: probe of soc:sa-sram failed with error -22
[ 0.306539] No ATAGs?
[ 0.306554] hw-breakpoint: debug architecture 0x4 unsupported.
[ 0.306676] mvebu-pmsu: CPU idle is currently broken: disabling
[ 0.480340] raid6: int32x1 gen() 142 MB/s
[ 0.650208] raid6: int32x1 xor() 136 MB/s
[ 0.820115] raid6: int32x2 gen() 213 MB/s
[ 0.990078] raid6: int32x2 xor() 155 MB/s
[ 1.160088] raid6: int32x4 gen() 179 MB/s
[ 1.330085] raid6: int32x4 xor() 140 MB/s
[ 1.500283] raid6: int32x8 gen() 175 MB/s
[ 1.670119] raid6: int32x8 xor() 116 MB/s
[ 1.670126] raid6: using algorithm int32x2 gen() 213 MB/s
[ 1.670132] raid6: .... xor() 155 MB/s, rmw enabled
[ 1.670138] raid6: using intx1 recovery algorithm
[ 1.670691] SCSI subsystem initialized
[ 1.670865] libata version 3.00 loaded.
[ 1.672376] clocksource: Switched to clocksource armada_370_xp_clocksource
[ 1.672678] FS-Cache: Loaded
[ 1.678438] NET: Registered protocol family 2
[ 1.678946] TCP established hash table entries: 4096 (order: 2, 16384 bytes)
[ 1.678987] TCP bind hash table entries: 4096 (order: 2, 16384 bytes)
[ 1.679024] TCP: Hash tables configured (established 4096 bind 4096)
[ 1.679094] UDP hash table entries: 256 (order: 0, 4096 bytes)
[ 1.679108] UDP-Lite hash table entries: 256 (order: 0, 4096 bytes)
[ 1.679226] NET: Registered protocol family 1
[ 1.679491] RPC: Registered named UNIX socket transport module.
[ 1.679499] RPC: Registered udp transport module.
[ 1.679505] RPC: Registered tcp transport module.
[ 1.679510] RPC: Registered tcp NFSv4.1 backchannel transport module.
[ 1.679529] PCI: CLS 0 bytes, default 64
[ 1.782013] hw perfevents: enabled with armv7_cortex_a9 PMU driver, 7 counters available
[ 1.782959] futex hash table entries: 256 (order: -1, 3072 bytes)
[ 1.783584] workingset: timestamp_bits=13 max_order=17 bucket_order=4
[ 1.783934] squashfs: version 4.0 (2009/01/31) Phillip Lougher
[ 1.784172] Installing knfsd (copyright (C) 1996 okir@monad.swb.de).
[ 1.784451] ntfs: driver 2.1.32 [Flags: R/W].
[ 1.784486] fuse init (API version 7.24)
[ 1.784734] JFS: nTxBlock = 3974, nTxLock = 31792
[ 1.790041] async_tx: api initialized (async)
[ 1.790133] Block layer SCSI generic (bsg) driver version 0.4 loaded (major 251)
[ 1.790146] io scheduler noop registered
[ 1.790156] io scheduler deadline registered
[ 1.790180] io scheduler cfq registered (default)
[ 1.790822] armada-370-pinctrl f1018000.pin-ctrl: registered pinctrl driver
[ 1.791589] irq: Cannot allocate irq_descs @ IRQ39, assuming pre-allocated
[ 1.791971] irq: Cannot allocate irq_descs @ IRQ71, assuming pre-allocated
[ 1.792245] irq: Cannot allocate irq_descs @ IRQ103, assuming pre-allocated
[ 1.792962] mvebu-pcie soc:pcie-controller: PCI host bridge to bus 0000:00
[ 1.792978] pci_bus 0000:00: root bus resource [io 0x1000-0xfffff]
[ 1.792988] pci_bus 0000:00: root bus resource [mem 0xf8000000-0xffdfffff]
[ 1.792999] pci_bus 0000:00: root bus resource [bus 00-ff]
[ 1.793029] pci 0000:00:01.0: [11ab:6710] type 01 class 0x060400
[ 1.793246] PCI: bus0: Fast back to back transfers disabled
[ 1.793258] pci 0000:00:01.0: bridge configuration invalid ([bus 00-00]), reconfiguring
[ 1.793400] pci 0000:01:00.0: [1b21:1142] type 00 class 0x0c0330
[ 1.793432] pci 0000:01:00.0: reg 0x10: [mem 0x40000000-0x40007fff 64bit]
[ 1.793539] pci 0000:01:00.0: PME# supported from D3hot
[ 1.793740] PCI: bus1: Fast back to back transfers disabled
[ 1.793753] pci_bus 0000:01: busn_res: [bus 01-ff] end is updated to 01
[ 1.793822] pci 0000:00:01.0: BAR 8: assigned [mem 0xf8000000-0xf80fffff]
[ 1.793837] pci 0000:01:00.0: BAR 0: assigned [mem 0xf8000000-0xf8007fff 64bit]
[ 1.793854] pci 0000:00:01.0: PCI bridge to [bus 01]
[ 1.793866] pci 0000:00:01.0: bridge window [mem 0xf8000000-0xf80fffff]
[ 1.793906] pci 0000:00:01.0: enabling device (0140 -> 0142)
[ 1.794099] mv_xor f1060800.xor: Marvell shared XOR driver
[ 1.833108] mv_xor f1060800.xor: Marvell XOR (Registers Mode): ( xor cpy intr )
[ 1.834104] mv_xor f1060900.xor: Marvell shared XOR driver
[ 1.873105] mv_xor f1060900.xor: Marvell XOR (Registers Mode): ( xor cpy intr )
[ 1.874260] Serial: 8250/16550 driver, 4 ports, IRQ sharing disabled
[ 1.875493] console [ttyS0] disabled
[ 1.895622] f1012000.serial: ttyS0 at MMIO 0xf1012000 (irq = 20, base_baud = 12500000) is a 16550A
[ 2.581170] console [ttyS0] enabled
[ 2.594981] brd: module loaded
[ 2.603157] loop: module loaded
[ 2.606798] sata_mv f10a0000.sata: version 1.28
[ 2.606950] sata_mv f10a0000.sata: slots 32 ports 1
[ 2.612847] scsi host0: sata_mv
[ 2.616242] ata1: SATA max UDMA/133 irq 28
[ 2.621849] m25p80 spi0.0: mx25l8005 (1024 Kbytes)
[ 2.626708] 1 ofpart partitions found on MTD device spi0.0
[ 2.632219] Creating 1 MTD partitions on "spi0.0":
[ 2.637045] 0x000000000000-0x000000100000 : "u-boot"
[ 2.643703] libphy: Fixed MDIO Bus: probed
[ 2.647831] tun: Universal TUN/TAP device driver, 1.6
[ 2.652927] tun: (C) 1999-2004 Max Krasnyansky <maxk@qualcomm.com>
[ 2.659249] ipddp.c:v0.01 8/28/97 Bradford W. Johnson <johns393@maroon.tc.umn.edu>
[ 2.667346] ipddp0: Appletalk-IP Encap. mode by Bradford W. Johnson <johns393@maroon.tc.umn.edu>
[ 2.676425] libphy: orion_mdio_bus: probed
[ 2.682510] mvneta f1074000.ethernet eth0: Using hardware mac address 00:10:75:58:32:7f
[ 2.690643] PPP generic driver version 2.4.2
[ 2.695077] PPP Deflate Compression module registered
[ 2.700170] PPP MPPE Compression module registered
[ 2.705003] NET: Registered protocol family 24
[ 2.709868] aoe: cannot create debugfs directory
[ 2.714658] aoe: AoE v85 initialised.
[ 2.718504] rtc-mv f1010300.rtc: invalid RTC date, resetting to January 1st, 2013
[ 2.726255] rtc-mv f1010300.rtc: rtc core: registered f1010300.rtc as rtc0
[ 2.744194] md: linear personality registered for level -1
[ 2.749715] md: raid0 personality registered for level 0
[ 2.755072] md: raid1 personality registered for level 1
[ 2.760414] md: raid10 personality registered for level 10
[ 2.766184] md: raid6 personality registered for level 6
[ 2.771522] md: raid5 personality registered for level 5
[ 2.776873] md: raid4 personality registered for level 4
[ 2.782366] device-mapper: ioctl: 4.34.0-ioctl (2015-10-28) initialised: dm-devel@redhat.com
[ 2.791080] device-mapper: multipath: version 1.11.0 loaded
[ 2.796707] device-mapper: multipath round-robin: version 1.1.0 loaded
[ 2.803280] device-mapper: multipath queue-length: version 0.2.0 loaded
[ 2.809931] device-mapper: multipath service-time: version 0.3.0 loaded
[ 2.816640] device-mapper: dm-log-userspace: version 1.3.0 loaded
[ 2.822776] device-mapper: raid: Loading target version 1.7.0
[ 2.828947] ledtrig-cpu: registered to indicate activity on CPUs
[ 2.835250] marvell-cesa: probe of f1090000.crypto failed with error -22
[ 2.842100] hidraw: raw HID events driver (C) Jiri Kosina
[ 2.847837] Netfilter messages via NETLINK v0.30.
[ 2.852592] nfnl_acct: registering with nfnetlink.
[ 2.857429] nf_conntrack version 0.5.0 (7948 buckets, 31792 max)
[ 2.864106] ipip: IPv4 over IPv4 tunneling driver
[ 2.869572] ip_tables: (C) 2000-2006 Netfilter Core Team
[ 2.875121] NET: Registered protocol family 10
[ 2.880521] ip6_tables: (C) 2000-2006 Netfilter Core Team
[ 2.886138] sit: IPv6 over IPv4 tunneling driver
[ 2.891381] NET: Registered protocol family 17
[ 2.895908] bridge: automatic filtering via arp/ip/ip6tables has been deprecated. Update your scripts to load br_netfilter if you need this.
[ 2.908603] Bridge firewalling registered
[ 2.912645] NET: Registered protocol family 5
[ 2.917137] Key type dns_resolver registered
[ 2.921896] registered taskstats version 1
[ 2.926995] netpoll: netconsole: local port 6666
[ 2.931651] netpoll: netconsole: local IPv4 address 192.168.5.252
[ 2.937789] netpoll: netconsole: interface 'eth0'
[ 2.942523] netpoll: netconsole: remote port 6666
[ 2.947248] netpoll: netconsole: remote IPv4 address 192.168.5.121
[ 2.953463] netpoll: netconsole: remote ethernet address ff:ff:ff:ff:ff:ff
[ 2.960370] netpoll: netconsole: device eth0 not up yet, forcing it
[ 3.042636] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 7.062378] netpoll: netconsole: timeout waiting for carrier
[ 7.068114] netpoll: netconsole: eth0 doesn't support polling, aborting
[ 7.074769] netconsole: cleaning up
[ 7.078789] input: gpio-keys as /devices/platform/gpio-keys/input/input0
[ 7.085746] rtc-mv f1010300.rtc: setting system clock to 2013-01-01 19:19:14 UTC (1357067954)
[ 8.043129] mvneta f1074000.ethernet eth0: Link is Up - 1Gbps/Full - flow control off
[ 8.051011] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[ 8.182382] ata1: link is slow to respond, please be patient (ready=0)
[ 12.622382] ata1: SRST failed (errno=-16)
[ 18.142382] ata1: link is slow to respond, please be patient (ready=0)
[ 22.642381] ata1: SRST failed (errno=-16)
[ 28.162381] ata1: link is slow to respond, please be patient (ready=0)
[ 48.322397] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl F300)
[ 48.330961] ata1.00: failed to IDENTIFY (INIT_DEV_PARAMS failed, err_mask=0x80)
[ 58.842380] ata1: link is slow to respond, please be patient (ready=0)
[ 63.342380] ata1: SRST failed (errno=-16)
[ 68.862380] ata1: link is slow to respond, please be patient (ready=0)
[ 73.362380] ata1: SRST failed (errno=-16)
[ 78.882380] ata1: link is slow to respond, please be patient (ready=0)
[ 90.702394] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl F300)
[ 90.710941] ata1.00: failed to IDENTIFY (INIT_DEV_PARAMS failed, err_mask=0x80)
[ 90.718298] ata1: limiting SATA link speed to 1.5 Gbps
[ 101.222381] ata1: link is slow to respond, please be patient (ready=0)
[ 105.722380] ata1: SRST failed (errno=-16)
[ 111.242380] ata1: link is slow to respond, please be patient (ready=0)
[ 115.742380] ata1: SRST failed (errno=-16)
[ 121.262380] ata1: link is slow to respond, please be patient (ready=0)
[ 132.902393] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl F310)
[ 132.910938] ata1.00: failed to IDENTIFY (INIT_DEV_PARAMS failed, err_mask=0x80)
[ 143.422380] ata1: link is slow to respond, please be patient (ready=0)
[ 147.922379] ata1: SRST failed (errno=-16)
[ 153.442380] ata1: link is slow to respond, please be patient (ready=0)
[ 157.942379] ata1: SRST failed (errno=-16)
[ 163.462379] ata1: link is slow to respond, please be patient (ready=0)
[ 183.682392] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl F310)
[ 183.691497] Freeing unused kernel memory: 1992K (c07a6000 - c0998000)
[ 183.697983] This architecture does not have kernel memory protection.
root@sg-armada-370-sta:/ #

[fvdw]

Indeed your disk has a problem. It doesn't respond to the driver. This part of dmesg output shows that

Code: Select all

[ 8.182382] ata1: link is slow to respond, please be patient (ready=0)
[ 12.622382] ata1: SRST failed (errno=-16)
[ 18.142382] ata1: link is slow to respond, please be patient (ready=0)
[ 22.642381] ata1: SRST failed (errno=-16)
[ 28.162381] ata1: link is slow to respond, please be patient (ready=0)
[ 48.322397] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl F300)
[ 48.330961] ata1.00: failed to IDENTIFY (INIT_DEV_PARAMS failed, err_mask=0x80)
[ 58.842380] ata1: link is slow to respond, please be patient (ready=0)
[ 63.342380] ata1: SRST failed (errno=-16)
[ 68.862380] ata1: link is slow to respond, please be patient (ready=0)
[ 73.362380] ata1: SRST failed (errno=-16)
[ 78.882380] ata1: link is slow to respond, please be patient (ready=0)
[ 90.702394] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl F300)
[ 90.710941] ata1.00: failed to IDENTIFY (INIT_DEV_PARAMS failed, err_mask=0x80)
[ 90.718298] ata1: limiting SATA link speed to 1.5 Gbps
[ 101.222381] ata1: link is slow to respond, please be patient (ready=0)
[ 105.722380] ata1: SRST failed (errno=-16)
[ 111.242380] ata1: link is slow to respond, please be patient (ready=0)
[ 115.742380] ata1: SRST failed (errno=-16)
[ 121.262380] ata1: link is slow to respond, please be patient (ready=0)
[ 132.902393] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl F310)
[ 132.910938] ata1.00: failed to IDENTIFY (INIT_DEV_PARAMS failed, err_mask=0x80)
[ 143.422380] ata1: link is slow to respond, please be patient (ready=0)
[ 147.922379] ata1: SRST failed (errno=-16)
[ 153.442380] ata1: link is slow to respond, please be patient (ready=0)
[ 157.942379] ata1: SRST failed (errno=-16)
[ 163.462379] ata1: link is slow to respond, please be patient (ready=0)
[ 183.682392] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl F310)

Your disk or disk interface (sata port) of the seagate may be defective. But if the disk works on your windows PC it could be an issue with your power supply of the seagate. Not enough power to spin up and run the disk