Update with problems

[Basajaun]

Good Morning !

We have two Big 5 Network v1, in one the update (18.1) has gone correctly. In the other one in step two, when it was writing the boot or partition I hit the previous page button of the browser. Now I can't access it. How can we access it without losing information?

Thank you very much in advance.

Regards

[Jocko]

Hi

In the other one in step two, when it was writing the boot or partition I hit the previous page button of the browser

Not a good idea :pound
However this action should not corrupt the firmware as only when all steps are ok, the script swaps the firmware partition used on nas booting :scratch
But there is a critical step when the script is writing the new kernel image. So I assume when you rolled back the browser page, the kernel image has been deleted : there is a such action when you load the firmware menu (I need later to check this point) and then you have now a corrupted kernel partition.
It is why there is the warning

DO NOT abort the firmware update once it has started.

In this case, you should be able to boot again the nas by using fvdw-sl console : action "load an external kernel" (not load a standalone kernel) and select the related kernel image for 5big1 (not the image file containing the keyword "STANDALONE")

So if it is ok, repeat the upgrade action

[Basajaun]

Hi Jocko,

could you guide me step by step ? Our Lacie 5 Big Network vs1 has a lot of data. I've tried fvdw-sl console : action "load an external kernel", now all leds are blue, but i can´t Access to it.

Thanks in advance !

Best regards,

[fvdw]

Which kernel did you load, how did you try to access the nas? Via webserver or also via ssh?
And does fvdw-sl assistant finds the nas?
Ps two things, if you reboot and want to use external kernel again, the external kernel must be reloaded again using the console. Booting 5big1 is slow it can take several minutes before it becomes accessible.

[Basajaun]

Hi fvdw !

I've tried with UIMAGE-3142-5BIG1-11, after this i try with webserver access.

Assistant don't see it.

Thanks in advance !

Best regards,

[fvdw]

When uploading the kernel with the console, do you see in tftp32 server window and in the command window that kernel is transfered and started?

[Basajaun]

Hi fvdw !

It use UIMAGE-3142-5BIG1-11, but progress 0%

Thanks in advance !

Best regards,

[fvdw]

When uploading the kernel with the console, do you see in tftp32 server window and in the command window that kernel is transfered and started?

with 0% you mean no uplooading ??
you should see something like this in the cmd window (note this is an example, the file names and size will be different in your case

Code: Select all

Marvell>> tftpboot 0x800000 UIMAGE-26394-NWSP2CL-59
tftpboot 0x800000 UIMAGE-26394-NWSP2CL-59
Using egiga0 device
TFTP from server 192.168.1.147; our IP address is 192.168.1.197
Filename 'UIMAGE-26394-NWSP2CL-59'.
Load address: 0x800000
Loading: #################################################################
         #################################################################
         #################################################################
         #################################################################
         #################################################################
         #################################################################
         #################################################################
         #################################################################
         #################################################################
         ##########################
done
Bytes transferred = 3123520 (2fa940 hex)


starting kernel....

If you don't see this then kernel is not uploaded.
Probably the transfer is blocked by your firewall, grant access for tftp32 server to pass firewall

[Basajaun]

Hi fvdw,

you are right. In attached image you can see…

Thanks in advance !

Best regards,

[fvdw]

so now you can access the nas ?