Problems updating to the latest version

[treybal]

I have problems updating my NAS white casing to the latest version (18.2).
I had firmware 17.0 so first I installed the patch "fvdw-sl-17.0-patch11-30jun2019".
As yet, I have not had any problems.
Once the patch is installed, in theory I just have to click on the "Update firmware via fvdw-sl server (last version)"
At this point after waiting a few minutes, I get this error message: "Failed to get firmware version from [ http://plugout.net]
Error 100".
I have tried several things without success:
- I have disabled the firewall
- I have updated the date and time that they were outdated
- I have installed the patch again
- I have restarted the NAS
:elec)
Can you help me?
Thanks in advance

Note:I attach a screen with the error

[Jocko]

Please to reboot again the nas.

Error 100 is common after installing the patch if you do not restart the nas.

If you have again this error, please to post

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cat /tmp/fvdw-sl_last_version.txt
grep platform /etc/nas_conf_db.xml
cat /etc/platform


[treybal]

Dear Jocko:

I have restarted the NAS again, even I have disconnected it from the electrical net, but I still cannot update to version 18.2.

What else can I do?.

Thanks in advance.

Note: I don't know if it will influence but I am trying to install from Safari

[Jocko]

:scratch

What else can I do?.

Please to post the asked outputs

Note: I don't know if it will influence but I am trying to install from Safari

No it is not an issue on the browser side. The firmware does not find information about version with the platform type (here cloudbox)

Note: the nas has to get internet access and I am not sure it is the case because the firmware menu claims you have the latest version :whistle

[treybal]

The problem was the internet access. The IP of Gateway, was wrong.
I'm so sorry for this silly mistake, I should have realized.

But once the firmware was updated, a new error appeared: :hammerhead
In Spanish when many things go wrong it is said: "I ride a circus and the dwarfs grow up ..." :doh
And this is what is happening to me because now the DLNA Media Server Mini does not work.
It appears as not installed and when I click on the button to install it, I get this error "Fail: install command failed (17)"
I have deleted the shares "media" and "miniDlna" and created them again, but I'm still getting the same error.

[Jocko]

:scratch

Amazing because this issue (fails falsely to install the common libs with mpd server) is fixed since version 18.1 :scratch

18.1.3 bug fixes
-...
- mpd server: server status returns 'Not installed' even after installing its package
- minidlna server: server can not be started after installing its package

So from a shell window, enable the debug mode

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debugon

and repeat your install attempt
Then please to

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cat /var/log/messages


[treybal]

Forgive my ignorance but I don't know how to activate debug mode.
I simply write in a window Mac's terminal the word "debugon"?

On other hand, I don´t see the directory "messages" in the rute "/var/log/messages".

[Jocko]

Hi

You misunderstood a point. The file is on the NAS side and not on your MAC.

So open a Terminal window and run

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 ssh root@nas-ip

where nas-ip is the local IP of your NAS. If you do not know it, you may try to use the nas name instead of

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ssh root@nasname.local
or
ssh root@nasname

(I think the domain local is required on a MAC and should work only if avahi is running on the nas)

PS: if you do not have yet change the root password, it should be 'giveit2me'

[treybal]

First of all thanks for your patience.

I have already done what you indicated me, and I attache a screen with what I get from the command "cat / var / log / messages", after enabling the debug mode and repeat the install attempt.

I don't know if it will help but, I have been reading the help of the Media Server Minidlna and I have seen this:

"WARNING: Do not change the location of the database file as specified in this configuration file, if you change it the minidlna server will not start anymore using the buttons in this menu as it will not be able to find the configuration file."

In addition the share "minidlna" is empty.

I really don't know what to do.

[Jocko]

So a common issue, you do not yet set your plugout account. :whistle

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sysfunc_addon_download.finc(30)[4643]: Failed to get credentials
sysfunc_minidlna_server.finc(71)[4643]: Fail: could not install mpd

See the post https://plugout.net/viewtopic.php?f=28&t=3046&p=29728#p29728

Note to remove the debug mode, do

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debugoff

(a reboot is not enough)